We believe in quality that lasts. If your item has suffered a mishap, general wear and tear, or qualifies for our free manufacturing defect repair, let us take a look. We handle all repair requests personally to ensure your item gets the care it needs.
Oh no, is something wrong with your order? Don't worry, we've got you covered! Whether you need a repair or a refund, here is a quick guide on what to do next:
Step 1: INITIATE REQUEST
Email littletreehugger.za@icloud.com within the eligible timeframe. Please include your Order Number and the name used at checkout.
Step 2: SHARE DETAILS
Briefly describe the issue. For transit damage or manufacturing defects, you must attach clear photographs of the problem.
Step 3: REVIEW & APPROVAL
We will review your request within 2-3 business days and reply with the next steps, return address, and authorisation.
Step 4: REPAIR OR REFUND
We cover courier costs to return and repair valid defects. If a refund is approved instead, allow 5-10 business days for it to reflect.
Friendly reminder: Our Free Repair Service covers manufacturing defects and initial transit damage. It does not cover accidental damage, misuse, or normal wear and tear.
